Tenant Frequently Asked Questions

• Q: Can you hold a place before I apply?

  A: We are unable to hold a property before you apply. All residents must apply, and once application is approved you will place a holding deposit within 24 hours of approval. A holding deposit will only hold the property for up to 14 days after the property is available for occupancy. Please note that a holding deposit is non-refundable.

• Q: Do I pay first month’s rent and last month’s rent with my security deposit?

  A: Applicants will be required to pay a security deposit at the time of lease execution in a minimum amount equivalent to one months rent. We reserve the right to require a higher security deposit and or additional prepaid rent or deposit. In addition, we require that all fees, rent and/or pro-rated rent,and lease preparation fee is paid prior to move-in. Tenant is responsible utilities are turned over into tenant’s name.

• Q: Is the deposit refundable?

  A: The Tenant’s security deposit is refundable except for a small portion that will be applied to changing the next occupant’s locks.

• Q: Who needs a cosigner?

  A: We do not take co-signers.

• Q: You have a property I want to rent. How do I apply?

  A: You can apply anytime at HometownPropertiesGC.com. All applications are made online through our website.

• Q: How do I pay rent?

  A: You can pay rent online through your tenant portal or at HometownPropertiesGC.com.

• Q: I want to get a pet. What do I do?

  A: Any changes to the Lease, including the addition of pets or service animals must be submitted in writing. Log on to your tenant portal or send us an email requesting permission to have a pet or service animal. Additionally, all pets and service animals must first be approved through petscreening.com AND a pet addendum must be added to the Lease before the pet or service animal resides at the rental property.

• Q: I want to move out, but my roommate wants to stay. What do I do?

  A: You must contact our office for direction and options for your situation.

• Q: My lease expiration is coming and I want to move out. What do I do?

  A: You must submit a minimum of 30 days written notice prior to your lease expiration if you plan to vacate at the end of your lease. Your 30-Day Notice to Vacate can be given through your tenant portal.

• Q: Who is responsible for paying for repairs & maintenance requests?

  A: The owner is responsible unless the repairs are from tenant damage or neglect.